Got Questions?
Find Answers Here!
You should check the FAQ to quickly find answers to common questions and save time. It helps clarify important details, policies, and features, so you don’t have to search elsewhere for basic information.
How to Order
How do I get started with ordering a photo album from your company?
To begin, you can contact us through our website or by phone/email to discuss your requirements. We’ll guide you through the process, from selecting album specifications to designing and printing.
What information do I need to provide when placing an order?
Please specify the album size, type of cover material (e.g., leather, acrylic or photo cover), desired paper type(standard or lay flat), number of pages, and any customisation options you require (e.g., layout style, additional features).
How do I accept the quote and confirm my order?
Once you receive the quote and are satisfied with the details, you can confirm your order by accepting the quote and providing necessary information such as your shipping address and preferred payment method.
How do I send my photos for the album?
You can upload your photos through our secure online portal, via email, or by sending them on a USB drive. Ensure to organise them into folders based on your preferences (e.g., full-page use, larger-sized, regular images).
Album Designing
How many photos can I include in my album?
The number of photos depends on the layout style you choose. You can select from options like 2, 4, 8, 10, or 20 pictures per sheet, allowing for flexibility in customisation. Each option specifies the total number of photos across 10 sheets.
What file formats and resolutions do you accept for photos?
We accept JPEG, PNG, and RAW (CRW, CR2, CR3, ARW, SRF, SR2 and NEF NRW formats. For best results, we recommend high-resolution images (at least 300 DPI) to ensure clarity and quality in printing.
Can you assist with scanning and digitising old photos for inclusion in an album?
Yes, we offer scanning and digitising services for old photos, ensuring they are preserved and ready for inclusion in your album. We handle them with care to maintain quality.
Can I request specific layouts or design styles for my album?
Yes, you can customise the layout style and design according to your preferences. We offer a range of design templates and can accommodate specific requests for layout adjustments.
Can I see samples of your previous work or design templates?
Yes, we can provide samples of our previous projects or design templates for you to review. This helps you visualise the quality and style of our work before making a decision.
How long does the album designing process take?
The designing process typically takes between 10 to 15 working days, depending on the complexity of the design and your specific requirements.
What happens if I’m not satisfied with the initial album design?
We offer revisions until you are satisfied with the layout and content of your album. Your feedback is essential, and we strive to ensure the final design meets your expectations.
Do you offer proofreading services for text content in the album?
While we can incorporate text provided by you, we recommend ensuring all text content is proofread and finalised before submission to avoid errors in the final product.
Can I add text, quotes, or captions to my album?
Yes, you can include text, quotes, captions, and other personalised messages in your album design. Let us know your preferences during the design phase, and we will incorporate them accordingly.
Can I review and approve the album design before printing?
Yes, we provide a proof of the album design for your review and approval. You can request revisions to the layout, content, or any other design elements until you are satisfied with the final result.
Album Printing
What sizes and types of albums do you offer?
We offer a variety of album sizes and types, including options for cover materials, paper types, and binding styles. Our range ensures you can find something that suits your preferences and budget.
How long does printing and shipping take?
A: Printing typically takes 7 to 10 working days after design approval. Shipping times vary based on your location and chosen shipping method, usually ranging from 3 to 7 working days.
What types of printing methods do you use for albums?
We use high-quality digital printing methods to ensure vibrant colours, CMYK, RGB and sharp details in your album. We also offer options for different paper types and finishes to suit your preferences.
Do you offer customisation options for cover materials and finishes?
Yes, we offer a range of cover materials such as leather, linen, and hardcover options, along with various finishes like matte, glossy, or textured surfaces. You can personalise the cover to suit your style.
What if there are issues with the printed album?
We thoroughly inspect the final product for quality and accuracy before shipping. If there are any issues, we will address them promptly to ensure your satisfaction. We can also provide a video inspection upon request.
Can I order multiple copies of the same album design?
Absolutely! You can order multiple copies of your album design, perfect for sharing with family and friends. We offer discounts for bulk orders, making it cost-effective for larger quantities.
Can you create albums for special occasions such as weddings or anniversaries?
Yes, we specialise in creating albums for all types of special occasions, including weddings, anniversaries, birthdays, graduations, and more. We can tailor the design to match the theme and aesthetics of your event.
Mobile Pictures
Can I create a photo book with photos taken on my mobile phone?
Absolutely! You can make a photo book using photos taken on your mobile phone. Simply upload your images directly from your device to our website.
Will the clarity of mobile photos be good in the photo book?
Yes, photos taken with mobile phones typically have good resolutions and will look great in your photo book.
Can i upload low clarity pics?
Yes, you can upload low clarity photos, but please note that the clarity in the photo book will be less than that of higher-resolution images.
Can you enhance the clarity of my mobile photos?
Yes, We will enhance the clarity and overall quality of your photos. Sharpness, brightness, and contrast to improve the final look of your images.
What if I’m unsure about the quality of my photos?
If you’re unsure about the quality of your photos, we will alert you if the resolution is too low for printing. This way, you can make adjustments or choose different images to ensure the best print quality.
Can I make any size of album with mobile photos?
Yes, you can create photo books in various sizes using mobile photos.
Payments
What payment methods do you accept?
We accept various payment methods including G-Pay, PhonePay, bank and transfers. Payment details will be provided along with your quote or invoice.
What are the payment terms and options available?
We require full payment to confirm the order. Alternatively, you can pay 50% in advance, with the balance due before printing begins. We also offer expedited services for urgent orders with additional charges.Accordion Sample Description
Is a deposit required to start the album designing process?
Yes, we typically require a deposit or advance payment to initiate the album designing process. The remaining balance is due before printing begins.
Can I pay cash on delivery?
While cash on delivery is not available, you can pay a deposit upfront to initiate the order process. The remaining balance will be due before we proceed with printing and shipping your album.
Pricing
Do you have a price list or pricing packages available?
We provide customised quotes based on your specific requirements. Please contact us to discuss your project details, and we will provide a detailed price estimate tailored to your needs.
How are your prices determined for album designing and printing?
Our prices are based on several factors including the album size, type of cover material, number of pages, paper quality, and any additional customisations requested. Each project is priced individually to reflect these variables.
Are there any additional charges or fees I should be aware of?
Additional charges may apply for expedited services, special packaging, or international shipping. We will inform you of any applicable fees upfront so there are no surprises.
Do you offer discounts for bulk orders or repeat customers?
Additional charges may apply for expedited services, special packaging, or international shipping. We will inform you of any applicable fees upfront so there are no surprises.
Can I get a quote before committing to an order?
Absolutely! We provide free quotes based on your project specifications. Contact us with your requirements, and we will promptly provide you with a detailed price quote.
Are there different price options for standard versus custom album designs?
Yes, pricing may vary depending on whether you choose a standard template or opt for a fully custom design. Custom designs may incur additional design fees.
How do I know if the price quote includes all costs associated with my order?
Our price quotes are comprehensive and include all known costs related to album designing, printing, and shipping. We will clarify any additional fees or charges upfront.
Do you offer price matching or price adjustments?
We strive to offer competitive pricing for our services. Please discuss any price matching or adjustment inquiries with our customer service team, and we will do our best to accommodate your needs.
Do you offer discounts for bulk orders or referrals?
Yes, we offer discounts for bulk orders and referrals. Please contact us to discuss your specific requirements and how we can accommodate them.
Progress
Can I track the progress of my order?
Yes, we provide updates throughout the process, including when your album enters production and when it is shipped. You can also inquire about the status of your order at any time.
When will I receive updates on my order?
We provide updates at key stages of the process, such as when your design is finalised, when printing begins, and when your order is shipped. You can expect to receive these updates via email or phone.
What should I do if I have not received an update on my order?
If you have not received an expected update on your order, please contact our customer service team immediately. We will investigate and provide you with the necessary information.
What if there are delays in the production or shipping of my order?
If there are any unexpected delays, we will promptly inform you and provide updates on the revised timeline for your order’s completion and delivery. If you choose to cancel your order due to unexpected delays, we will issue a full refund.
Gifts & Other Services
Do you offer gift packaging options for albums?
Yes, we provide gift packaging options to enhance the presentation of your album. You can choose from various wrapping styles and add personalised messages or cards.
Do you provide framing services for printed photos?
While our primary service is album designing and printing, we can recommend reputable partners for framing your printed photos. We ensure the prints are suitable for framing.
Do you offer digital versions of albums for online sharing or digital storage?
Yes, we can provide digital versions of your album for online sharing or digital storage purposes. This allows you to share your memories digitally with friends and family.
Shipping
Can I change my shipping address after placing an order?
Please contact us immediately if you need to change your shipping address after placing an order. We will do our best to accommodate your request before the order is shipped.
What should I do if my album arrives damaged?
While we take every precaution to package albums securely, if your album arrives damaged, please contact us immediately. We will work to resolve the issue and arrange for a replacement if necessary.
Can you ship internationally?
Yes, we offer international shipping services. The shipping time varies depending on the destination and chosen shipping method. Please contact us for specific international shipping options and costs.
How does the pricing structure for album shipments vary based on weight and destination?
For any album below 10 kg, you will pay a fixed price based on the dimensional weight, regardless of the actual weight. For albums weighing above 10 kg, you will pay according to the actual weight of the album or the dimensional weight, whichever is higher. The fixed price for albums below 10 kg may vary depending on the destination country.
If I get 2 albums equivalent to 10kg. Same shipping charge?
No, this will work with one album. If you put two albums in one parcel, the dimensions will change. In this case, you will pay either the weight or the dimensional weight, whichever is higher. If two albums weigh 15 kg and the dimensional weight is 10 kg, you will pay for 15 kg (8250 Rs), paying 4125 Rs for each album delivery. If the album weighs 6 kg and the dimensional weight is 10 kg, you will pay for 10 kg (5000 Rs).
What are the shipping options for international orders?
For international orders, we offer various shipping options to ensure timely delivery. You can choose from standard, express, or courier services based on your preferences and budget.
Are there additional fees for shipping, such as customs duties or taxes for international orders?
Additional fees such as customs duties or taxes may apply for international orders, depending on the destination country’s regulations. These fees are the responsibility of the recipient.